IS&T Help Desk

Contacting IS&T



WORKING WITH EASY

Welcome! This page will help you learn to navigate and use ÀÏ°ÄÃÅÁùºÏ²Ê¿ª½±¼Ç¼×ÊÁÏ's Easy service system. Just remember:

  • Login is required to use Easy including the Knowledgebase.
  • In most cases, when working with Easy forms, your data will be filled in for you.
  • Be sure to look for any sections with a red asterisk as these fields must be filled in.
HELP DESK KNOWLEDGE
Your #1 resource for assistance with any computer-related request or problem. Have questions about IS&T processes, procedures or general information?
  • Call the Help Desk at (216) 687-5050

Walk-in for PC Service Not currently available

  • Visit 
  • Click on the word Knowledge in the center section

Click the Knowledge button to view the Easy Knowledge Base

Or .

 

COMPUTER PURCHASE REQUEST HELP
Using the ÀÏ°ÄÃÅÁùºÏ²Ê¿ª½±¼Ç¼×ÊÁÏ PC Procurement Program, you'll be able to purchase a PC or laptop. Easy is the name for our Service Request, Problem Reporting system.
  • Visit 
  • Under Orders & Requests click PC Purchasing

Need to check order status?

  • Visit 
  • Under Get Help click My Order Status

​For more information:

  • Visit 
  • Under Get Help click Need Help​

Click to get help from IS&T

Learn more about the Easy system

 

XEROX ADD, CHANGE, DELETE UPDATE TELEPHONE DIRECTORY
Our campus-wide effort to provide efficient, quality printing in a cost-effective, environmentally sustainable way. IS&T can help you with certain changes to your phone.

Need to move, add, change or remove a printer in your area?

  • Visit 
  • Under Orders & Requests click Xerox

Visit the Managed Print Services page for more information.

  • Under Orders & Requests click Telephone Directory Updates

Visit the Orders and Requests section of Easy Help

Please note: Read the  (login required) to learn about changing your demographic information

Campus Location
Phone: 216-687-5050

Report a problem
Phone: 216-687-5050